Click on the magnifying glass at the top right of the screen to open Spotlight Search. Reboot the Server If nothing has changed, you can run a script / batch file On a managed computer, click the keys Windows + R. In Run, type regedit then press OK. Select Uninstalling Select EndPointSecurity Agent from the programs listed and click Next Select Yes, try to uninstall You will receive a message saying that the problem has been fixed. Restart the endpoint or server to turn off tamper protection completely. "C:\Program Files\Sophos\Endpoint Defense\uninstall.exe" You can review the log files and see what it has done under %windir%\Temp\ and the appropriate log file. REM Check for the Sophos service. The lines in the log file show all the registry keys and markers checked by the CRT. Press the keys CTRL + F and search for the word detected which will then show you the registry key string of the detected third-party anti-virus. Attempt to uninstall Sophos first through Add or Remove Programs or Programs and Features or by running the uninstallcli.exe tool. REM --- Check for an existing installation of Sophos Anti-Virus. This may take a few minutes. Turn off tamper protection. Uninstalling Sophos in Programs and Features Log in to the computer using an account that is a member of the local group SophosAdministrator. "Open Sophos Endpoint AV, go to the Configure menu -> Authenticate User -> enter the password 'password' and then go into 'Configure Tamper Protection' and uncheck 'Enable Tamper Protection'. If BitLocker is enabled, suspend it. I have tried restarting the server but it does not clear the message. Programs and Features should have Applications starting with Sophos, since you have the Autoupdater installed. Create a .reg file with the info below, and save it to the desktop. The on-premise client doesn't have a unified uninstaller it is just a few entries in Programs and Features, some of which are MSIs, some are custom installers/uninstallers. Press F8 to open Advanced Boot Options. Next select Uninstall to uninstall Sophos Endpoint Agent. I have logged into the server as both the Administrator and the user that installed the Endpoint Agent. @Echo off. After successful uninstallation, click Close and the computer will automatically restart. Step 5: The uninstall process begins. On the system tray, right-click the Sophos icon and ensure no update is in progress. Tamper protection should be disabled for Sophos from sophos central Script output may show to restart the system.Restart and run the script for better output Procedure's Instructions To uninstall go to Control Panel> Programs> Programs and Features> right click on Sophos Endpoint Agent> select Uninstall to uninstall. When I try to uninstall I get this message: The computer must be restarted before Sophos Endpoint Agent can be uninstalled. Regards, Bohdan 0 Amir Ghaedi over 6 years ago in reply to Bohdan.S Start a New Document (this opens a blank text file) At the top of your screen select Format---> "Make plain text" to convert the file to txt. Click Close Once this is complete, EndPointSecurity Agent should have been removed from the system. Windows XP / Server 2003 Boot from Windows CD Sophos Install Script - Copy and paste below into a .cmd file. Be sure to close the Sophos AV Console window after disabling Tamper-Protect." Read-Host "Press ENTER to continue" Try stoping all services starting with Sophos. Notes: There's no ongoing update if the View updating status is grayed out. In successful removals: (1) in some cases may be a few folders remaining on the system (particularly with some Web Intelligence DLLs and a SAV Temp folder), and (2) WinSock providers may still be present (even if the files no longer exist on the system), this can be verified with the "netsh winsock show catalog" command. Step 4: Confirm the uninstall by clicking 'Uninstall'. 1. You will need to boot into safe mode and BitLocker will trigger if it's not suspended. Type "TextEdit" , hit Enter. Restart the computer in Safe Mode. 2. These issues usually happen due to corrupted files or remnants from previous installations of Sophos Home or other Sophos versions, especially when using a third-party uninstaller that may delete components that are required to properly uninstall Sophos. Windows 7 and Windows Server 2008 R2 Turn on or restart the endpoint or server. Click on the Start button Click on the Settings button From the Windows Settings window, click on Apps Under the Apps & Features sections, scroll down the list and find Sophos Anti-Virus Click on Sophos Anti-Virus Click on the Uninstall button Click through the prompts to complete the removal of Sophos Anti-Virus Backup the registry. In that case "C:\Program Files\Sophos\Sophos Endpoint Agent\uninstallcli.exe" isn't of use to you as that is the unified uninstaller for the Central client. REM --- Check for an existing installation of Sophos Agent. 3. IF NOT EXIST "C:\Program Files (x86)\Sophos\Remote Management System\ManagementAgentNT.exe" (. Wait about 5 minutes for the uninstallation to complete. Step 6: A restart is required to complete the . Enter an administrator username and password to allow uninstallation if prompted. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Config and set the Value data of SEDEnabled to 0. Look for the avremove.log file. Sophos Endpoint Security and Control Escalating upgrade and uninstall issues To troubleshoot a problematic uninstall or upgrade of the endpoint software, you must capture the state of the computer. You are unable to reinstall Sophos Home due to error messages. Sophos Endpoint Protection - Uninstall without Tamper Protection Password. Press the keys Windows + R. Type %temp% then press the Enter button. I have tried stopping all Sophos services first. Download the Sophos Diagnostic Utility onto the affected Endpoint. With the services stopped, if you can try uninstalling, and the install again. Video steps available here: macOS - Sophos Home uninstall script for advanced users. If you notice that the Sophos AV is still installed it is because tamper protection is not disabled. Click or tap Sophos Endpoint Agent, click or tap 'Uninstall', and confirm 'Uninstall' again. Installed the Endpoint or server right-click the Sophos icon and ensure no is! 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